Terms &Conditions

Terms and Conditions

1. Acceptance

   It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

   Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

   Charges for services to be provided by Web Artworks are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Web Artworks reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

   Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.

3. Client Review

   Web Artworks will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Web Artworks otherwise within seven (7) days of the date the materials are made available to the Client.

4. Payment

   Invoices will be provided by Web Artworks upon completion but before publishing the live website. Invoices are sent via email.

5. Default

   Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Web Artworks's Web space, Web Artworks will, at its discretion, remove all such material from its web space. Web Artworks is not responsible for any loss of data incurred due to the removal of the service.

6. Web Browsers

   Web Artworks makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). Client agrees that Web Artworks cannot guarantee correct functionality with all browser software across different operating systems.

   Web Artworks cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Web Artworks reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

7. Search Engines

   We do not guarantee any specific position in search engine results for your website. We perform search engine optimisation according to current best practice.

8. Web Hosting Services

   Web Hosting Services is an annual charge which must be paid in advance for the whole year.

   It is the client's responsibility to renew the yearly web hosting services in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid services are disabled or deleted from the server.

   All renewals must be paid by seven (7) working days prior to the expiry date. Web Artworks will not be responsible for issues relating to delayed payment.

   Hosting are on shared and non-shared servers hosted via third party providers. Web Artworks ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

   Incase of a malware attack, Web Artworks reserves the right to delete files on the hosting service without giving any prior notice.

9. Support & Maintenance

   Support and maintenance is part of the annual web hosting services packages.

   Support and maintenance for a website includes addition or deletion of text and photos, addition or deletion of files and links, fundamental changes in navigation items, changing or replacing colors and background images. Also includes tech support related to website maintenance, plugin updates and backups.

   Support and maintenance for a website does not include website redesign, navigation redesign, media creation, content writing or major functionality add-ons. Also does not include any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work.

   Support and maintenance for professional email accounts does not include configuration of the client's electronic devices. There is an initial set up and then consulting support.

   Support requests need to be sent via email to support@webartworks.gr.

   Any extra tasks will be billed separately at 30€+VAT/hour.

10. Business Email Accounts

    All emails are to be downloaded on the client's computer periodically. Email boxes must be kept within their quota limits.

    Client's must not use the email accounts for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.

    Web Artworks offer packages in co-ordination with third party providers. Changes to the third party provider's rules and policies may ultimately effect the services we provide or the terms and conditions herein.

11. Domains

    All domain registrations and renewals are to be paid in advance.

    Expiration of a domain can result in service disruption and loss of domain.

    Web Artworks will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven (7) working days before the expiry date.

    All invoices and dues must be paid in full before we release the requested domain name.

    Web Artworks has the domains in a common pool account and therefore cannot give access to its domain control panel.

    Web Artworks offer packages in co-ordination with third party providers. Changes to the third party provider's rules and policies may ultimately effect the services we provide or the terms and conditions herein.

12. Third Party Access to Hosting Servers

    When we are providing web hosting services, we will not grant access to any third parties (such as SEO or marketing agencies). Likewise, we will not grant access via FTP, SSH or similar to the webserver, database server or any other part of the infrastructure. This is to protect the security and integrity of your website and that of our hosting environment.

    Should you require such third party access, we will be happy to provide a quotation for the provision of dedicated hosting or suitable third party hosting.

13. Cancellation / Termination

    Termination of any service by the Client must be requested in a written notice by email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

    If any service is not paid and renewed before the expiry date, we reserve the right to disable the service. Additional charges will be applicable to re-enable it. Web Artworks will not be responsible for any loss of data, files, domains, emails, backups, restoration costs etc.

    If a web hosting services package has been cancelled/disabled then all files, emails, databases and backups will be deleted from the server without any notification to the client.

14. Design Credit

    A link to Web Artworks Site will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. The Client also agrees that the website developed for the Client may be presented in Web Artworks's portfolio.

15. General

    These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.